RoseGoldScissors

Help with an existing order

Use the reference in your order email when asking about payment or delivery.

Payment, dispatch and delivery are separate updates. A payment receipt does not show that a parcel was sent or delivered.

If you received a tracking link, use the carrier’s latest update for that parcel. Contact us with your order reference if it is missing or unclear.

Online order lookup is not available on this site. Contact us with your order number and the email address used for the order; this help page does not read customer details.